The Essential Info

29th March 2022 Relocation Update:

We have moved to our new location in Girvan, Scotland. Online service will continue as usual! Local pick ups by appointment. 

Thank you for your support and understanding. 

Steph & Stu

------------------------------------------------------------

Delivery times & costs

We aim to despatch items the same day, and the majority of our parcels are sent via Royal Mail 48 or DHL next day service which operates Monday to Friday. For urgent next day delivery please order before 1pm. 

For Aberdeenshire, the Highlands and Islands please allow an extra day. We work with Royal Mail, Parcelforce & DHL so at busy times (read Pandemic, Black Friday or Christmas!) please allow 5 working days for your items to arrive to avoid any disappointment. All items are tracked for security and if you provide a mobile telephone number you will receive text updates on your delivery.

  • Orders over £75 FREE
  • Orders £10-£74.99 are £3.95
  • Orders £4 -£9.99 are £2.95
  • Orders £0-£3.99 are £1.95
  • Next working day delivery (Mon - Fri order before 1pm) £7.95
  • Highlands & Islands paint 1 litre + £9.95
  • Collection from our shop, FREE 
  • Furniture delivery usually free for most areas of mainland and Northern Ireland
  • International delivery, if your country isn't listed at checkout options please email for a quotation. We currently ship to Ireland, France, Belgium, Spain, USA, Sweden, New Zealand and Australia.  

In the event of a product being out of stock you will be notified and either be given an estimated due date of when the product is due back into stock or be issued with a refund.

Click & Collect

Please contact us to arrange a convenient collection time

Packaging 

We do aim to re-use and recycle packaging as much as possible in order to be friendly to the environment and also to keep the costs down of our products and services. Please don't be surprised if some of the packing is re-purposed. 

Returns

While we’re sure you’ll love what you’ve ordered, we understand that sometimes you might have second thoughts. To make a return for a refund or exchange, you’ll need to follow the instructions set out below.

You have the right to cancel your order within 14 days of receipt of the goods. The easiest way to do this is to return the goods to us in accordance with the below instructions. If you are unable to return the goods to us before the 14 day period has expired you need to notify us of your intention to cancel, always within the 14 day period. To do so, simply email shop@ladidainteriors.co.uk

You must return the goods to us in their original condition within 14 days of the date on which you informed us that you wished to cancel (or, if you have not told us that you wish to cancel, within 14 days of receipt of the goods).

We will then refund your purchase within 14 days of receiving the returned goods. Any items returned to us must be in their original condition – if they’re not, we may be unable to accept them. We may make a deduction from the refund for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you or if your order qualified for "free delivery" the cost of courier delivery will be deducted from the total. 

Send to: Returns, La Di Da Interiors, The Barn, Brackenhill Farmhouse, Girvan, South Ayrshire KA26 9TG

If you need some help or have any questions please contact us on 01465 871044 and we are more than happy to help.

As long as any goods you send back to us are in their original condition, we will refund your purchase within 14 days of receiving your package. The purchaser is responsible for the cost of returning goods.

Discounts

We believe in pricing fairly and are competitive as we can be as a small family run business with a traditional retail premises. 

We are delighted to be part of both the Defence Discount Service which is the official MoD discount service for the Armed Forces, Veterans and Armed Forces Community.

As well as the Blue Light Card the discount service for the Emergency Services, NHS and Armed Forces.

We run a rewards points system for our loyal repeat customers, sign up to the VIP club to start collecting!

VAT number 316 9607 86

Company number 10922320